General Commercial Cleaner (Janitorial)

Reporting to the Building Supervisor, the General Commercial Cleaner will be responsible for conducting various general housekeeping cleaning services at assigned Commercial client sites. 

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job.  The tasks and the time spent performing each task may vary as business needs require.  ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Functional Duties

• Dust all furniture including desks, chairs, tables (exposed areas of desk only), and knickknacks
• Dust all exposed filing cabinets, bookcases, and shelves
• Dust, clean, and sanitize all telephones
• Clean and sanitize drinking fountains
• Low dusting of all horizontal surfaces up to hand height (70") including sills, ledges, molding, shelves, picture frames, ducts, radiators, etc.
• Low dusting of all horizontal surfaces below 36" including sills, molding, ledges, shelves, frames, and ducts
• High dusting of all horizontal surfaces above hand height, including shelves, molding, ledges
• Spot cleaning of desk tops, reception lobby glass including front door and any other partition or door glass as well as walls doors and partitions when required
• Clean all mirrors and glass within the unit, including interior glass in partitions and doors 
• Remove dust and cobwebs from ceiling areas
• Clean, sanitize and polish all bathroom fixtures including toilet bowls, urinals, and hand basins
• Empty and maintain all containers and garbage bins, including inserting liners, spot cleaning, and sanitizing
• Empty and sanitize interior of sanitary containers
• Refill all dispensers to normal limits including napkins, soap, tissue, towel, liners, seat holders/covers, and cups
• Perform additional cleaning instructions received from client (when required) 

General

• Establish positive rapport with clients when possible
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily.  The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

• Effective communication skills both written and verbal
• Ability to engage in conversations with staff and clients
• Pride taken in providing clean residential and commercial environments to clients
• Strong attention to detail
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings
• Works well independently and in a team environment

Educational Requirements

Education Required:n/a

Other Education/Certification/Training preferred:  n/a

Work Experience Requirements

Work experience required: Minimum of one (1) years of experience in cleaning services  

Job related experience required: Experience in commercial cleaning is preferred

Technical Requirements

Equipment: Vacuum cleaners, dust-aids

Software: n/a

Other:  n/a

Competencies  

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a high level of physical exertion.  Moderate intensity of sensory effort is required.  

Working Conditions

There is a low risk of exposure to adverse working conditions.